PJL Photography – Photography Booking Terms and Conditions
PJL PHOTOGRAPHY – PET PORTRAIT AGREEMENT
This agreement is between the client and Philip Lord, trading as PJL Photography.
1. PAYMENT AND SESSION INCLUSIONS
• The fee and inclusions displayed on the relevant booking or offer page form part of the agreement between the client and PJL Photography.
• The standard Dog Photography Experience costs £395 and includes up to one hour of outdoor photography, up to two dogs from the same household and 20 professionally edited high-resolution digital photographs with personal printing rights.
• The complete £395 fee is payable when booking unless otherwise agreed in writing.
• Professionally produced prints, frames and wall art are optional and are charged separately.
• Where a finished standard-session gallery contains 30 or more professionally edited images, the client may purchase every remaining edited photograph through the Complete Gallery Upgrade for £295.
• Ready to Wear, cat photography, gift-voucher and promotional sessions have different inclusions and purchasing arrangements. The inclusions stated on the applicable booking page, voucher or offer will apply.
• Any optional products, additional images, upgrades, travel charges or other agreed extras must be paid for in full when ordered.
7. DELIVERY, SELECTIONS AND GALLERIES
• Finished images are presented through a secure private online gallery.
• Standard Dog Photography Experience clients may select 20 photographs from their finished gallery. These are included in the £395 booking fee and will be supplied as high-resolution digital downloads without watermarks.
• No additional purchase is required following a standard Dog Photography Experience. Prints, wall art and any eligible Complete Gallery Upgrade are entirely optional.
• For register to win, cat photography, gift-voucher and promotional sessions, digital images and products are included only where this is expressly stated in the applicable booking description, voucher or offer. Any additional photographs or products must be ordered and paid for separately.
• Galleries are normally available for a limited period, typically seven days. The gallery expiry date will be clearly communicated to the client.
• Standard-session clients should select their 20 included photographs before the gallery expires. Failure to make a selection may delay delivery and the gallery may be archived. The client’s entitlement to the 20 included photographs will not be forfeited, although a reasonable and previously disclosed administration charge may apply if an archived gallery has to be reopened.
• Optional product orders and gallery upgrades should be placed before the gallery closes. Any Early Bird discount or other time-limited offer will expire on the date stated in the gallery.
• PJL Photography is responsible for printed products until they are delivered to the client or a person nominated by the client. The client should report missing, damaged or faulty products as soon as reasonably possible.
8. IMAGE USE, COPYRIGHT AND WATERMARKED PREVIEWS
• PJL Photography retains copyright in all photographs.
• Images displayed within a gallery before authorised delivery are watermarked previews provided solely for viewing and selection.
• Watermarked previews must not be screenshotted, saved, copied, downloaded, reproduced or shared. Watermarks must not be removed, obscured or altered, including through the use of artificial-intelligence tools or watermark-removal software.
• Once the client receives their 20 included images or any separately purchased images, they are granted a non-exclusive, non-commercial licence to download, store, share and print those photographs for personal use.
• Supplied digital images will be professionally edited, high resolution and free from watermarks.
• Images must not be sold, entered into commercial licensing arrangements, used in advertising or supplied for commercial publication without prior written permission from PJL Photography.
• PJL Photography may use selected images for its portfolio, website, social media, competitions and promotional purposes unless the client requests otherwise in writing before the session.
9. CANCELLATIONS, REFUNDS AND CONSUMER RIGHTS
• Nothing in these terms limits or excludes the client’s statutory consumer rights.
• Where a booking is made online or by another method of distance communication, the client may have a statutory 14-day cancellation right beginning on the day after the contract is made.
• If the client asks PJL Photography to begin providing the service during that cancellation period, the client may be required to pay a reasonable amount for work already completed if they subsequently cancel.
• Where digital photographs are supplied during an applicable cancellation period, the client may be asked to expressly consent to the download becoming available and to acknowledge that the statutory right to cancel the digital-content purchase will be lost once supply begins.
• Prints, frames, wall art and other products created from the client’s photographs are personalised products. A statutory change-of-mind cancellation right will not normally apply to these products. PJL Photography may, at its discretion, accept a cancellation if production has not yet begun.
• No change-of-mind refund is available for digital photographs after an authorised download has begun, where the client has provided any legally required consent and acknowledgement.
• These restrictions do not apply where a service, digital photograph or printed product is faulty, not as described or has not been supplied with reasonable care and skill.
• If a product arrives damaged, is faulty or differs materially from the order, PJL Photography will provide the appropriate repair, replacement, repeat performance, price reduction or refund in accordance with the client’s statutory rights.
12. CREATIVE STYLE, COMPLAINTS AND RESHOOTS
• The client acknowledges that photography is a creative service and that PJL Photography’s editing, composition and photographic style are demonstrated through its published portfolio.
• Differences in personal preference do not automatically mean that the service or photographs are faulty.
• If the client has concerns about the service or finished photographs, they should contact PJL Photography promptly so that the matter can be investigated and an appropriate solution discussed.
• A discretionary reshoot may be offered where dissatisfaction relates to personal preference rather than a failure to provide the agreed service.
• Where images are lost through equipment or file failure, or the service has not been performed with reasonable care and skill, PJL Photography will offer an appropriate reshoot, repeat performance, price reduction or refund. This does not limit the client’s statutory rights.
14. LIABILITY
• PJL Photography will provide the photography service with reasonable care and skill and will take reasonable steps to protect image files and client orders.
• PJL Photography is responsible for loss or damage that is a foreseeable result of its breach of this agreement or failure to use reasonable care and skill.
• PJL Photography is not responsible for loss or damage that could not reasonably have been foreseen when the agreement was made, or for business losses arising from a booking made wholly for personal purposes.
• Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or the client’s statutory consumer rights.
• If the photographer is unable to attend because of illness, injury or another unavoidable event, every reasonable effort will be made to rearrange the session. If an alternative date cannot be agreed, the client will receive an appropriate refund.
15. CLIENT CANCELLATIONS AND RESCHEDULING
• Any statutory cancellation rights described in section 9 apply before the following rescheduling provisions.
• The client may request one transfer to another available date by giving at least 24 hours’ notice before the scheduled start time.
• Requests made less than 24 hours before the session, or failure to attend without notice, may result in a reasonable cancellation or rebooking charge reflecting the work undertaken and losses incurred by PJL Photography.
• PJL Photography will act reasonably when considering illness, emergencies and other exceptional circumstances.
• Sessions postponed because of unsuitable weather will be rearranged at no additional charge.
• If PJL Photography cancels the session and a suitable replacement date cannot be agreed, the client will receive a refund of the amount paid for the affected service.
16. CHILDREN
• Where children under 16 are photographed, the signing adult confirms they have full legal consent to do so.
17. ANIMAL WELFARE AND RESPONSIBILITY
• The owner remains fully responsible for their pet’s behaviour and welfare throughout the session.
• The client confirms that their dog is suitably trained, socialised, and safe to be photographed in a public outdoor environment.
• PJL Photography accepts no liability for injury, loss, or damage to pets, owners, or third parties.
• If a pet becomes distressed, unsafe, or unwell, the photographer may pause or terminate the session for welfare or safety reasons.
• Clients confirm that their dog(s) comply with all applicable UK laws and local regulations, including any legal requirements relating to breed restrictions, leads, or muzzles, and accept that PJL Photography may pause or terminate a session immediately if safety or legal compliance is compromise
18. CREATIVE CONTROL
• PJL Photography retains full artistic discretion regarding posing, styling, shooting approach, and final image selection. • Special requests will be considered but cannot be guaranteed.
19. DIGITAL IMAGE USE
• PJL Photography is not responsible for how digital images are used, stored, or reproduced once supplied. • The client confirms they have permission to include any pets or children not owned by them.
20. AGREEMENT
By booking, the client confirms they have read, understood, and agree to these terms and the Privacy Policy available at: 👉 www.pjlpetphotography.co.uk/privacy
Your information is used only to manage your booking and deliver your photography session. Full details are available in my Privacy Policy.