PJL Pet Photography - Booking Terms and Conditions
Version: 29 September 2026
This agreement is between the client and Philip Lord, trading as PJL Pet Photography.
Email: phil@pjlphotography.net
Address: 10 Buseph Drive, Morecambe, LA4 6PQ
Website: www.pjlpetphotography.co.uk
1. The agreement
By booking and paying for a session, the client agrees to these terms.
The appointment description, date and time, agreed location, price, booking-form answers and any written confirmation from PJL Pet Photography also form part of the agreement.
If a special offer, competition prize, gift voucher or promotional booking has different terms, the details shown on that offer or booking page will apply.
2. Standard Dog Photography Session
The standard £95 Dog Photography Session includes:
- Up to one hour of relaxed outdoor photography
- Photography of up to two dogs from the same household
- A session at Williamson Park, Lancaster
- Pre-session guidance
- Professional selection and editing
- A private online gallery for viewing the finished photographs
Digital photographs, prints and wall art are not included in the £95 session fee.
There is no obligation to place an order after viewing the gallery.
3. Additional dogs
The standard session includes up to two dogs from the same household.
A third dog may be included for £20 by prior agreement.
Sessions involving more than three dogs require a separate arrangement. PJL Pet Photography may limit the number of dogs where this is needed for safety, animal welfare or image quality.
4. Prices and payment
The complete £95 session fee is payable when booking unless another arrangement is confirmed in writing.
The booking is not confirmed until payment has been received and PJL Pet Photography has issued confirmation.
Digital photographs, prints, frames, wall art, travel and other optional products or extras are charged separately.
The price shown when an optional product is ordered will form part of the agreement for that order.
No extra payment will be taken without the client’s agreement.
5. Other sessions, offers and vouchers
Cat photography, gift vouchers, competition prizes, Register to Win sessions and promotional offers may have different prices and inclusions.
The description shown on the relevant booking page, voucher or offer will apply.
Anything not stated as included must be ordered and paid for separately.
Gift vouchers are subject to the validity period and conditions shown on the voucher.
6. Online-booking cancellation period
For bookings made online, the client may cancel within 14 days after the booking is made by sending PJL Pet Photography a clear statement by email or post.
The client does not have to give a reason.
PJL Pet Photography will refund payments covered by the cancellation without undue delay and normally within 14 days after receiving the cancellation.
If the client asks PJL Pet Photography to begin providing the service during this 14-day period and then cancels, PJL Pet Photography may deduct a reasonable amount for work already completed.
If the service is fully performed during this period following the client’s express request and acknowledgement, the right to cancel that service may end.
Nothing in this section limits any cancellation rights provided by law.
7. Cancellation and rescheduling after 14 days
After the 14-day cancellation period, the client may request one transfer to another available date by giving at least 24 hours’ notice before the session start time.
Requests made less than 24 hours before the session, or failure to attend without notice, may result in a reasonable cancellation or rebooking charge. Any charge will reflect work already completed and losses PJL Pet Photography could not reasonably avoid.
Illness, emergencies and other exceptional circumstances will be considered fairly and individually.
If PJL Pet Photography cancels the session and a suitable replacement date cannot be agreed, the client will receive a refund for the affected service.
8. Weather and events outside reasonable control
Outdoor photography depends on suitable and safe conditions.
If the weather or location is unsuitable, PJL Pet Photography may postpone the session and arrange another date at no extra charge.
PJL Pet Photography is not responsible for delays caused by events genuinely outside its reasonable control, such as serious illness, extreme weather, government restrictions or unavoidable equipment failure.
PJL Pet Photography will contact the client as soon as reasonably possible and try to rearrange the service.
If the service cannot be provided within a reasonable period, the client will receive an appropriate refund.
9. Location, travel and punctuality
The standard online-bookable session takes place at Williamson Park, Lancaster.
The normal meeting point will be confirmed before the session.
Another location around Lancaster or Morecambe may be agreed before booking.
Locations outside the normal working area may involve an extra travel and time charge. Any charge will be agreed before the session.
The client should arrive at the agreed meeting point in enough time for the session.
If the client is late, the session may still finish at the original time.
Arrival more than 30 minutes late without contacting PJL Pet Photography may be treated as a missed appointment.
10. Dog welfare and client responsibility
Dogs do not need to be perfectly trained, able to sit still or able to work off lead.
The client must tell PJL Pet Photography before the session about any known aggression, bite history, reactivity, anxiety, medical condition or other matter relevant to safety and welfare.
The client remains responsible for the supervision, control and welfare of their dog throughout the session.
The client agrees to follow reasonable safety instructions.
Dogs must comply with applicable laws, park rules and legal requirements concerning leads, muzzles or breed restrictions.
PJL Pet Photography may pause or end a session if a dog or person becomes distressed, unwell or unsafe, or if continuing would risk animal welfare or public safety.
The client is responsible for loss or injury caused by their dog except to the extent that it results from PJL Pet Photography’s negligence.
11. Children and other participants
The booking client must have permission to include every person and animal taking part in the session.
Where a child under 16 is photographed, the accompanying adult confirms that they have parental responsibility or suitable authority to permit the child to participate.
Children remain under the supervision and responsibility of their accompanying adult throughout the session.
12. Creative control
Photography is a creative service.
The client confirms that they have reviewed PJL Pet Photography’s portfolio and general editing style.
PJL Pet Photography retains reasonable artistic control over lighting, composition, posing, the shooting approach, editing and the selection of photographs shown in the finished gallery.
Requests will be considered but cannot be guaranteed.
RAW files, rejected photographs, duplicate frames, test photographs and unedited files are not supplied.
13. Gallery preparation and delivery
PJL Pet Photography will select and professionally edit the strongest finished photographs from the session.
The private gallery is normally delivered within one to two weeks. If an unexpected delay occurs, PJL Pet Photography will tell the client.
The number of photographs presented will depend on the session. No exact gallery size is guaranteed unless confirmed in writing.
Gallery previews may be watermarked and are supplied only for private viewing and selection.
The gallery will normally remain open for seven days. The closing date will be stated when the gallery is delivered.
An archived gallery may take extra time to restore. A reasonable reopening charge may apply if the client was told about the closing date and charge beforehand.
14. Ordering photographs and artwork
Photographs and artwork are purchased separately after the client views the gallery.
There is no obligation to place an order.
If the client chooses to order, a minimum total order value of £70 applies.
Available products may include:
- High-resolution digital photographs
- Professional photographic prints
- Mounted prints
- Framed wall art
- Metal wall art
- Other products shown in the gallery or price guide
Current guide prices include:
- Professional prints from £45
- Five digital photographs for £245
- Fifteen digital photographs for £349
- The full finished gallery for £595
- Wall art and framed pieces from £450
The full-gallery option includes every professionally edited photograph presented in the finished gallery. It does not include RAW files, rejected photographs, duplicates, test photographs or unedited files.
The price confirmed when the order is placed will apply.
15. Printed products and delivery
Printed products are made using photographs chosen by the client and are therefore personalised products.
A change-of-mind cancellation right will not normally apply after production has begun.
PJL Pet Photography may agree to cancel an order if production has not begun.
Delivery costs and estimated delivery times will be displayed or agreed before the order is completed.
PJL Pet Photography remains responsible for printed products until they are delivered to the client or a person nominated by the client.
The client should report missing, damaged, faulty or incorrectly supplied products as soon as reasonably possible.
Where a product is faulty, damaged, not as described or not supplied as agreed, PJL Pet Photography will provide an appropriate repair, replacement, price reduction or refund in line with the client’s legal rights.
Colours and brightness may vary slightly between screens and printed products.
16. Digital photographs and personal-use licence
PJL Pet Photography retains copyright in all photographs.
After authorised delivery, the client receives a non-exclusive, non-commercial licence to:
- Download and store the purchased photographs
- Share them with friends and family
- Post them on the client’s personal social-media accounts
- Produce prints for personal use
The client must not sell, license or commercially exploit the photographs.
Commercial, editorial, advertising, publication or competition-entry use requires prior written permission from PJL Pet Photography.
The client must not claim authorship or provide the photographs to another business for promotional use without permission.
Where legally required, the client may be asked to consent to a digital download becoming available before the end of an applicable cancellation period and to acknowledge that the right to cancel that digital purchase will end once supply begins.
This does not affect the client’s rights if digital photographs are faulty, corrupted, not as described or not supplied with reasonable care and skill.
17. Watermarked previews and unauthorised copying
Watermarked gallery previews are supplied only for private viewing and selection.
They must not be screenshotted, saved, copied, downloaded, reproduced, published or shared.
Watermarks must not be removed, hidden or altered, including through artificial-intelligence tools, editing software or watermark-removal services.
The personal-use licence begins only when purchased high-resolution photographs have been supplied through an authorised download.
18. Quality concerns and reshoots
If the client has concerns about the service, photographs or products, they should contact PJL Pet Photography promptly so the matter can be investigated.
A difference in personal taste does not by itself mean that the service or photographs are faulty where they match the published portfolio and agreed creative style.
A discretionary reshoot may be offered where dissatisfaction concerns personal preference.
Where the service has not been performed with reasonable care and skill, or photographs are lost because of technical failure, PJL Pet Photography will offer an appropriate repeat performance, reshoot, price reduction or refund.
Nothing in this section limits the client’s statutory rights.
19. Liability
PJL Pet Photography will provide the service with reasonable care and skill and will take reasonable steps to protect image files and client orders.
PJL Pet Photography is responsible for foreseeable loss or damage caused by its breach of this agreement or failure to use reasonable care and skill.
PJL Pet Photography is not responsible for loss or damage that could not reasonably have been foreseen when the agreement was made, or for business losses arising from a booking made mainly for personal purposes.
Nothing in these terms excludes or limits liability where doing so would be unlawful. This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or the client’s statutory consumer rights.
20. Privacy, photograph use and governing law
Personal information is used to manage the booking, provide the photography service, deliver photographs and products, process payments and meet legal duties.
Full details are available in the PJL Pet Photography Privacy Policy:
https://www.pjlpetphotography.co.uk/privacy-policy/
PJL Pet Photography may use selected photographs for its portfolio, website, social media, competitions or promotional work only where the client has given separate permission.
Permission to use photographs is optional and is not a condition of booking.
The client may withdraw permission for future use by contacting PJL Pet Photography. Withdrawal will not affect use that lawfully took place before permission was withdrawn.
These terms are governed by the law of England and Wales.
Nothing in this section prevents a consumer from relying on any mandatory rights or bringing a claim in a court available to them under applicable consumer law.
By ticking the required agreement box and completing payment, the client confirms that they have read, understood and agreed to these terms.
Model cancellation form
Complete and return this form only if you wish to cancel a booking during an applicable cancellation period.
**To:**
PJL Pet Photography
10 Buseph Drive
Morecambe
LA4 6PQ
Email: phil@pjlphotography.net
I give notice that I wish to cancel my contract for the following photography service:
**Service booked:**
**Booking date:**
**Session date:**
**Client’s name:**
**Client’s address:**
**Date of cancellation:**
**Signature, if sent on paper:**